Moises Bosco

Corso Pacchetto Office · registrato 5 anno/i fa

Napoli Quarto

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Service Monitoring of IT infrastructure of the customer environment, from hardware to software to the network connectivity. When a system or service falls below or exceeds certain operating parameters that have been defined, it activates the process of monitoring and escalation to the customer organization in line with established procedures. Alarm Monitoring: CPU, memory, disk space, network load, critical services (web server, mail server, file server, web services, core applications and mission critical Alerts and escalation management of incidents according to agreed criteria and levels of severity, escalation via Phone, Trouble Ticket, Email, SMS. The services include RIM over the component of Network Operation Center also: Intervention approved by type of Incident (service restarts, troubleshooting, etc.). Patch Management Antivirus Updates Proactive Maintenance Routines Services Deployment

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